Payment

  • What is an EMI option for product payment?

    An EMI (Equated Monthly Instalment) is the payment option which permits you to pay money for your product orders in an easy monthly installment and provided you a debit card from the partner bank. For more details check terms & conditions.

  • What happen if I cancel my order and it is paid on an EMI?

    If you cancel your order which is payee on EMI option, VoxTrail will recompense the purchase amount once received the goods back and your subscription will be cancelled.

  • what are the different payment modes available on VoxTrail?

    User can use multiple payments options such as credit cards, debit cards, Netbanking, Paypal, Paytm, UPI, other e-wallets and the COD (cash on delivery option) if applicable.

  • Is it safe if I use my Credit/Debit card on VoxTrail?

    All the credit or debit cards payment on the VoxTrail are processed via secure & trusted payment gateways that are managed by the leading banks and financial institutions.

  • What type of card information does VoxTrail store?

    QuickBic only store card holder's name, card number & expiry-date. We don’t store card's CVV number and 3D Secured password.

  • Can I pay money from any credit/debit card?

    Yes, user can pay with any types of Rupay, MasterCard, Visa and American Express credit card which is issued in India.

  • Can I use COD or cash on delivery option on any product available on VoxTrail?

    Unfortunately not. There are some products on which Cash on Delivery (COD) option is limited by the factors such as delivery PIN-code, type of the product being purchase etc. User may need to check if COD payment option is accessible to at Checkout.

Shipping & Delivery

  • What should I do if my order is late?

    Our sales and support team works hard to ensure that your order must reach at your address on time, or earlier. Though, sometimes awful weather conditions, political disruptions, flight delays, & other unparalleled problems can delay your order. In that case, you can track the order from “My Order” in “My Account”. We will keep you updated about any types of delay via SMS or email or your ticket section. Also, you can raise a complaint, from our website clickbic.com.

  • Will I be charge a shipping fee?

    VoxTrail charges nominal shipping fees on the particular products and the shipping fee charges are mentioned at the time of doing your payment. The shipping fee is non-refundable if the product is returned back. But in case of cancellation, shipping fees will be refunded if the QuickBic cancels your order(due to any other factor) and if you cancel before the seller processes your order.

  • What should I do if my order is confirmed but has not been shipped yet?

    We frequently ship out product within 1-2 business days when order is placed, to make sure it reaches your address on time. Moreover, if order has not been shipped in the particular mentioned time, user can contact our support representative via chat, contact number, email or ticket via user's account.

  • How will my order be delivered on my address?

    All the orders are shipped via logistics firms, who will transport order to user's address. User can also collect the order from store by showing invoice.

  • I got a call from the logistic company to collect the order. What should I do now?

    Such cases generally occurred when provided PIN code or locality is out-of-delivery area network. In this case, kindly collect the order from logistic company warehouse or nearest office whichever recommended by logistic partner. If you are not able to collect the order, user can cancel the order and get complete refund.

  • Can I pay for the order from credit/debit card on delivery?

    Yes you can pay, if the facility is offered by our logistics partner at your particular PIN code.

Orders

  • When will I receive my order?

    Generally you receive your order within 1-3 business days.

  • Can I change my delivery address when I already placed an order?

    Yes, you can change your address. But the address must be changed previous to the order is confirmed. Moreover you will only be capable to change your address if the logistics partner can deliver your product to revised address via telephonic confirmation from VoxTrail support team.

  • What should I do if my order is confirmed but has not been shipped yet?

    We frequently ship out product within 1-2 business days when order is placed, to make sure it reaches your address on time. Moreover, if order has not been shipped in the particular mentioned time, user can contact our support representative via chat, contact number, email or ticket via user's account.

  • If my order is confirmed, how can I obtain the confirmation details?

    You will get the details of your order on email & SMS once we confirms the order. On your email your will get the details about the order which includes your Order ID and the other related information about the ordered product(s).

  • What if my order is opened or tampered?

    If you find your package or order has been opened or tampered, please do not accept the delivery and raise a complaint to VoxTrail. Our Support Team may ask you snapshots for reconfirmation, if not provided we cannot declare order is opened or tampered.

Order Cancellation

  • When will I receive my order?

    Generally you receive your order within 1-3 business days.

  • How can I cancel my order?

    You are able to cancel your order prior your order has been confirmed by us. We will refund your full amount if you have paid. You can cancel your order from My Order section on the website (VoxTrail). Once you are done, we will send you acknowledgement of cancellation. Keep in mind, you would not be able to cancel your order later than it has been accessed by us.

  • When can I cancel my order request?

    Make sure that you will cancel the order request before it is accessed by the us. It is the only way we can repay your full amount.

  • Can I cancel only part of my order?

    Yes, you can separately cancel the product(s) from your cart before the order is accessed by us. Click on the Order History from My Account section and cancel the products.

  • How will I get my refund amount when I cancel my order?

    Once the order has been cancelled from your end, it will generally take 3-7 business days for refund to process and amount will be transferred back to your source account.

  • Will I get the complete paid amount for the order that I have cancelled?

    Yes. We will surely refund your entire amount for your cancelled order.

  • What should I do if the amount of my cancelled order doesn’t get refunded on promising time?

    We work rapidly to make certain that your refund get to you with in 3-7 business days. But, if it is delayed due to some genuine reasons, kindly get in touch with our sales & support team and do not forget to keep your order number with you.

Returns & Refunds

  • What is the pick-up process for return of an order?

    Once you have requested a return, a pick-up schedule will be approved by us within 2 business days.

  • Can I cancel my pickup request and keep the product?

    Sorry, you cannot ‘cancel’ your return request. But what you can do is at the time of your product pick-up you can make it clear that you would like to keep your product.

  • What is the time period in which I can return the particular product?

    You can return your order within 2-7 days of the delivery. Moreover, the returns will be approved only in case the product you received is damaged, defective, not as described or not working properly when reviewed.

  • How do I track the status of the order that I have returned?

    Once your return request is accepted, you will get SMS notification on your mobile that holds the AWB number. And, you can use that number to track the return request.

  • When are the returns possible?

    Return process is not applicable if the seller has mandated the no return policy on the product. Also, we can’t accept your return request after 7 days of delivery.

Installation & Warranty

  • Can I call to VoxTrail care for the installation of delivered product?

    For your smooth and hassle-free experience, VoxTrail offers you a request for the installation of your product within 7 business days when the product has been delivered to your address. You will receive the details of installation via email and SMS.

  • Who will install my product the seller/brand or VoxTrail?

    Your product will surely be installed by brand’s authorized service partner. And, it is assured that your product will not be affected by authorized partners.

  • Will the product warranty is affected when I installed the product from local vendors?

    Yes it is. We only recommend you to wait for the brand-authorized workers to install the product & provide you a demo because the warranty of the product will not be valid otherwise.

  • Is installation will be provided on each & every gadget?

    No, the installation process is provided only on the products which need the technician's intervention.

  • Is there any additional charges for installation?

    Installation charges vary from product to product. But, we do provide the free standard installation on the limited products which is clearly mentioned along with the product. In case of anything extra you will be charge some extra amount.

  • I lost my warranty card. What should I do now?

    You gain a warranty protection of the product without having warranty card. Kindly use invoice that will act as your warranty card.

General Querries

  • I have not received any invoice with my order. What should I do now?

    You will obtain a copy of the invoice along with the order. You can visit the My Orders in My Account to obtain copy of the invoice.

  • Will I obtain the full return of my payment? Or you deduct the additional taxes amount?

    We provide you full refund. When you return the product, the valid GST will also refund. But, the additional shipping charges, sometimes, will be deducted from the total refund amount whenever you return your order.

  • am not happy with some policies and rules of VoxTrail. What can I do?

    We constantly strive to determine the issues of our customers in a best possible manner, but in case, if you are not satisfied, kindly write to us at info@clickbic.com.